Health Care Service Corporation was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975, HCSC is a not-for-profit corporation health insurance company in the United States,The company was founded in 1936 and is based in Chicago, Illinois with a network of offices in the United States. Health Care Service Corporation is the licensee of the Blue Cross and Blue Shield Association for 5 states. It concentrates its operations in Illinois, Montana, New Mexico, Oklahoma, and Texas.
As the 4th largest health insurer in the US overall, it employs more than 22,000 people and serves nearly 15 million members. It offers group life, disability, and dental solutions, and a range of other individual solutions. The company also provides various care management and wellness resources.
| Key people | Paula Steiner, Chairman and CEO, Mr. Eric A. Feldstein Chief Financial Officer and Senior Vice President ,Ms. Colleen F. Reitan Executive Vice President and President of Plan Operations. |
|---|---|
| Headquarters | Blue Cross Blue Shield Tower Chicago, Illinois, US |
| Products | Health plans; group, disability, life insurance |
| Industry | Managed health care |
| Website | www.hcsc.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Hospital / Nursing Management is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Healthcare Services Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Healthcare Services Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Healthcare Services Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.