HCC Insurance Holdings logo HCC Insurance Holdings Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

9

Tokio Marine HCC is an international specialty insurance group with offices across the United States, the United Kingdom, Spain, and Ireland. The company is based in Houston, Texas, U.S.A. but has major offices in Atlanta, Barcelona, Boston, Chicago, Dallas, Detroit, Farmington, and New York City.

Quick facts about HCC Insurance Holdings

Products Specialty insurance products including Medical Stop Loss, Directors and Officers and other types of professional Liability, Aviation, Surety, Public Risk, and Event Cancellation
Divisions Accident & Health, Surety & Credit, Directors & Officers and Professional Liability, U.S. Property & Casualty, International Property & Casualty
Key people Christopher J.B. Williams, Chief Executive Officer William Burke, President Brad Irick, Chief Financial Officer
Fate Acquired by Tokio Marine
Headquarters Houston, Texas, U.S.A.

Net Promoter Score for Top Brands compared with HCC Insurance Holdings

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Insurance: Property and Casualty (Stock) is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If HCC Insurance Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of HCC Insurance Holdings with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Other companies with Net Promoter Score similar to HCC Insurance Holdings

We have estimated the Net Promoter Score of HCC Insurance Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.