Hawaiian Telcom Holdco, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

6

Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii. It is owned by Hawaiian Telcom Holdco, Inc., which was formed in 2005 by The Carlyle Group, following its purchase of the Hawaiian assets of Verizon Communications.

Hawaiian Telcom provides a wide range of consumer, business, wholesale communications and technology services. Service offerings include local phone, long distance, internet services, and television service; along with wireless service such as a mobile virtual network operator using leased capacity provided by Sprint and Verizon Wireless's CDMA networks on the consumer side. Hawaii operations of Verizon Wireless were not included in the 2004 sale to The Carlyle Group, and Verizon Wireless continues to operate in Hawaii as before the divestiture. Among the company's business offerings are a full range of Internet Protocol services, including ethernet, high-bandwidth data services, managed services and cloud-based services.

Quick facts about Hawaiian Telcom Holdco, Inc.

Parent

GTE (1967-2000) Verizon (2000-2005) The Carlyle Group (2005-2010) Hawaiian Telcom Holdco (2010-present)

Products

Broadband Internet services, Local wireline services, Television

Industry

Communications Services

Website

www.hawaiiantel.com

Headquarters

Honolulu, HI, USA

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Hawaiian Telcom Holdco, Inc.'s estimated NPS of 6 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Telecommunications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Hawaiian Telcom Holdco, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Hawaiian Telcom Holdco, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Hawaiian Telcom Holdco, Inc.

Company Industry Score
Goldman Sachs Financial Services / Banking 5
Mastercard Financial Services / Credit cards 5
Disney TV Consumer Brands / Entertainment 5
NatWest Personal Banking Financial Services / Banking 5
Freeview Telecommunications / Cable/TV service 5
Sprint Telecommunications / Wireless Carrier 5
EE Telecommunications / Wireless Carrier 5
Virgin Mobile UK Telecommunications / Wireless Carrier 7
Verizon Telecommunications / Cable/TV service 7
O2 Telecommunications / Wireless Carrier 7

We have estimated the Net Promoter Score of Hawaiian Telcom Holdco, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.