The Harris Company was a retail corporation, based in San Bernardino, California, that operated a chain of department stores named Harris', all in Southern California. Philip, Arthur, and Herman Harris started the company with a small dry goods store in 1905, and the company eventually grew to nine large department stores, with stores in San Bernardino, Riverside, and Kern Counties.
The chain was acquired by Fresno, California-based Gottschalks in 1998. After the acquisition some of the stores continued to operate under the name Harris Gottschalks. In January, 2009, Gottschalks filed for bankruptcy, and on March 31 announced they were liquidating all stores. All of the original Harris stores that were still operating, were finally closed in July, 2009.
| Products | Clothing, footwear, bedding, furniture, jewelry, beauty products, handbags and housewares |
|---|---|
| Headquarters | San Bernardino, California |
| Website | http://www.gottschalks.com |
| Industry | Retail |
| Founded | 1905 |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Network and Other Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Harris sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Harris with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Harris based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.