Harmony Gold Mining Company Limited Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

0

Harmony Gold is the third largest gold mining company in South Africa, the 12th largest in the world and the 5th largest gold producer in the world. Harmony and its subsidiaries conduct underground and surface gold mining and related activities, including exploration, processing, smelting and refining. During the fiscal year ended 8 October 2004 of gold. It also has operations in Australia, Papua New Guinea and Canada. The company owns a number of mines including Elandskraal mine and Phakisa Mine. In South Africa, Harmony Gold holds at least nine mines, an open-pit mine, and many surface operations.

Quick facts about Harmony Gold Mining Company Limited

Key people

Patrice Motsepe (Chairman) Peter Steenkamp (CEO) Ferdinand Dippenaar Bob Atkinson

Headquarters

Melrose Arch, South Africa

Revenue

$1.18 billion USD

Website

www.harmony.co.za

Traded as

NYSE: HMY

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Harmony Gold Mining Company Limited's estimated NPS of 0 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Precious Metals is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Harmony Gold Mining Company Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Harmony Gold Mining Company Limited with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of Harmony Gold Mining Company Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.