Hanesbrands Inc. logo Hanesbrands Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

7

Hanesbrands Inc. is an American clothing company based in Winston-Salem, North Carolina. It employs 65,300 people internationally. On September 6, 2006, the company was spun off by the Sara Lee Corporation.

Hanesbrands owns several clothing brands, which are Hanes, Bali, L'eggs, Just My Size, Hanes Hosiery, Barely There, Wonderbra, Duofold, Airé, Beefy-T, C9 by Champion, Cacharel, Celebrity, Daisyfresh, J. E. Morgan, One Hanes Places, Maidenform, Rinbros, Ritmo, Sheer Energy, Silk Reflections, Sol, Sol y Oro, Tagless, and Zorba.

Quick facts about Hanesbrands Inc.

Founder John Wesley Hanes - Shamrock Mills, Pleasant H. Hanes - P. H. Hanes Knitting Company
Headquarters Winston-Salem, North Carolina, US
Traded as NYSE: HBI S&P 500 Component
Key people Gerald W. Evans Jr. (CEO)
Number of locations 252 outlet stores (2015)

Net Promoter Score for Top Brands compared with Hanesbrands Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Clothing / Shoe / Accessory Stores is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Hanesbrands Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Hanesbrands Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Hanesbrands Inc.

We have estimated the Net Promoter Score of Hanesbrands Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.