Thomas Joseph Hagerty, as author of the influential Preamble to the Constitution of the IWW, and as the creator of "Hagerty's Wheel," a frequently reproduced illustration depicting the interrelation of the IWW's constituent industrial unions.
Hagerty abruptly abandoned the radical movement shortly after the formation of the IWW, adopting the pseudonym "Ricardo Moreno" and working as a Spanish teacher and an oculist. After 1920 Hagerty lived on the streets of Chicago in conditions of dire poverty, eking out a meager existence as a beggar.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance / Car Insurance is 58.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hagerty International sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hagerty International with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hagerty International based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.