H.B. Fuller Company is a major American adhesives manufacturing company supplying industrial adhesives worldwide. The company has long received praise in ethical investment circles for such things as careful handling of toxic waste and the nature reserve built around its headquarters. Despite this image, it faced a controversy over glue-sniffing in Latin America in the 1990s.
In 2014, the company ranked 957 on the Fortune 1000.
|Headquarters||Vadnais Heights, Minnesota, U.S.|
|Key people||Jim Owens (President and CEO)|
|Traded as||NYSE: FUL S&P 600 Component|
|Operating income||US$165.83 million (2015)|
|Net income||US$86.39 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If H.B. Fuller sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of H.B. Fuller with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|US Airways||Travel and Hospitality / Airlines||-8|
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|NatWest Business Banking||Financial Services / Banking||-6|
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We have estimated the Net Promoter Score of H.B. Fuller based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.