Gulf Island Fabrication is an American manufacturer of specialized structures and marine vessels used in the energy sector. The company builds offshore oil and gas platforms, ships and also foundations for offshore wind turbines. It also provides maintenance and marine repair services in-shop and out in the field. The company has built some of the largest offshore platforms in the world.
The company's headquarters are located in Houston, Texas and its seven building yards are in Louisiana and Texas. Gulf Island Fabrication and Bechtel are partners. The company was founded by Alden “Doc” Laborde, a World War II Navy commander who later worked the offshore oil and gas industry. In 1985, the company took over a bankrupt rival named Delta Fabrication. The company became publicly listed in 1997. The company offered 2,000,000 shares at $15 per share. With a total offer amount of $30 million. The company had diversified revenue to build ships and expanded by taking over LeeVac Shipyards in the beginning of 2016. The acquisition provided about $112 million incremental contract backlog during the industry downturn.
|Traded as||NASDAQ: GIFI S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Metal Fabrications is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Gulf Island Fabrication, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Gulf Island Fabrication, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|Tesco||Consumer Brands / Grocery||-8|
|Ocado||Consumer Brands / Grocery||-4|
We have estimated the Net Promoter Score of Gulf Island Fabrication, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.