Guaranteed Rate, Inc. logo Guaranteed Rate, Inc. Net Promoter Score 2017 Benchmarks

Last known Net Promoter Score is

77

Guaranteed Rate Inc., is a U.S. residential mortgage company, headquartered in Chicago, Illinois. Founded in 2000 by Victor Ciardelli, the company employs approximately 3,000 and was ranked as the 8th largest lender in 2015. The company has approximately 175 offices nationwide and has licenses in 50 states. In 2013, Guaranteed Rate was listed as one of the fastest growing companies in Chicago. In 2015, they funded $18 billion in home loans in 2015.

Quick facts about Guaranteed Rate, Inc.

Headquarters Chicago, Illinois, United States
Website www.guaranteedrate.com
Founder Victor Ciardelli
Industry Mortgage
Products Mortgage

Net Promoter Score for Top Brands compared with Guaranteed Rate, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Financial Services / Other is 60.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Guaranteed Rate, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Guaranteed Rate, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Financial Services / Other companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Guaranteed Rate, Inc.

Net Promoter Score benchmark sources

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.