Guangshen Railway Co., Ltd., the 152-kilometre railway link between Guangzhou and Shenzhen in Guangdong, China. The company is engaged in railway passenger and freight transportation between Shenzhen and Pingshi and certain long-distance passenger transportation services. It also cooperates with MTR Corporation in Hong Kong in operating the Guangdong Through Train passenger service. The market capitalization of Guangshen Railway Co., Ltd. is around HK$5 billion in January 2016.
|Traded as||SSE: 601333 (A share) SEHK: 00525 (H share) NYSE: GSH (H share ADS)|
|Owner||Guangzhou Railway (37.12%)|
|Key people||Wu Yong (Chairman)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Railroads is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Guangshen Railway Company Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Guangshen Railway Company Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Guangshen Railway Company Limited based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.