Green Plains Inc. is an American company based in Omaha, Nebraska that was founded in 2004. The company claims to be the fourth largest ethanol fuel producer in North America. It was reported in early 2012 that the company ships approximately one billion gallons of ethanol per year. The company employs approximately 640 people, and was founded by Barry Ellsworth. Green Plains Inc. is listed on the NASDAQ Stock Exchange as GPRE.
Green Plains changed their name from Green Plains Renewable Energy, Inc. to Green Plains Inc. in May 2014.
|Key people||Wayne Hoovestol (Chairman of the Board) Todd Becker (President and CEO)|
|Traded as||NASDAQ: GPRE S&P 600 Component|
|Founded||2004; 13 years ago (2004)|
|Headquarters||Omaha, Nebraska, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Green Plains sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Green Plains with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Green Plains based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.