Great Plains Energy Incorporated is a holding company based in Kansas City, Missouri that owns electric utility Kansas City Power and Light Company and Strategic Energy, LLC, an energy management company.
KCP&L established the holding company on October 1, 2001.
In 2014, it ranked #855 on the Fortune 1000 list.
It acquired Aquila, Inc. in July, 2008.
|Subsidiaries||Kansas City Power & Light,(KLT Inc.) Innovative Energy Consultants Inc. (IEC) Great Plains Energy Services Incorporated|
|Key people||Michael J. Chesser (CEO/Chairman), William H. Downey (President/COO)|
|Founder||Edwin Ruthven Weeks, Joseph S. Chick, L.R. Moore, William Holmes|
|Headquarters||Kansas City, Missouri, United States|
|Traded as||NYSE: GXP S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Utilities: Gas and Electric is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Great Plains Energy sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Great Plains Energy with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Ocado||Consumer Brands / Grocery||-4|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|US Airways||Travel and Hospitality / Airlines||-8|
We have estimated the Net Promoter Score of Great Plains Energy based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.