Granite Construction Inc. is a member of the S&P 400 Index based in Watsonville, California, and is the parent corporation of Granite Construction Company, a heavy civil general contractor and construction material producer.
Incorporated in 1922 and publicly traded since 1990, Granite Construction Company is composed of a materials division and two geographically divided operating divisions, under which are several regional offices.
Granite specializes in both public and private sector transportation infrastructure projects that include: roads, highways, tunnels, bridges, locks and dams, mass transit facilities and airports. The materials division produces construction materials such as sand, gravel, ready-mix and asphalt concrete.
|Key people||James H. Roberts (Director, President and CEO)|
|Headquarters||Watsonville, California, United States|
|Traded as||NYSE: GVA S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Engineering, Construction is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Granite Construction sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Granite Construction with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Granite Construction based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.