The Goldman Sachs Group, Inc. is an American multinational finance company that engages in global investment banking, investment management, securities, and other financial services including asset management, mergers and acquisitions advice, prime brokerage, and securities underwriting services. It also sponsors private equity funds, is a market maker, and is a primary dealer in the United States Treasury security market. Goldman Sachs also owns GS Bank USA, a direct bank.
Goldman Sachs was founded in 1869 and is headquartered at 200 West Street in Lower Manhattan, New York City, with additional offices in other international financial centers.
Due to its involvement in subprime mortgage securitization, Goldman Sachs was hit hard by the 2007-2008 financial crisis, and was loaned $10 billion in preferred stock by the U.S. Treasury as part of a massive U.S. government bailout. The loan was made in November 2008 and repaid with interest in June 2009.
The list of former employees of Goldman Sachs who moved on to government positions includes former U.S. Secretaries of the Treasury Robert Rubin and Henry Paulson; current United States Secretary of the Treasury Steven Mnuchin; current chief economic advisor Gary Cohn; European Central Bank President Mario Draghi; former Bank of Canada Governor and current Governor of the Bank of England Mark Carney and the current Prime Minister of Australia Malcolm Turnbull. In addition, former Goldman employees have headed the New York Stock Exchange, the World Bank, and major banks such as Citigroup and Merrill Lynch.
|Key people||Lloyd Blankfein (Chairman and CEO) David M. Solomon (President and Co-COO) Harvey Schwartz (President and Co-COO) R. Martin Chavez (chief financial officer) Elisha Wiesel (chief information officer)|
|Products||Asset management Commercial banking Commodities Investment banking Investment management Mutual funds Prime brokerage|
|Rating||Standard & Poor's: BBB+ (long term debt) Moody's: A3 (long term debt) Fitch Ratings: A (long term debt)|
|Traded as||NYSE: GS Dow Jones Industrial Average Component S&P 100 Component S&P 500 Component|
|Headquarters||200 West Street, Manhattan, New York City, New York, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Services / Banking is 18.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Goldman Sachs sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Goldman Sachs with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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