Heartland Payment Systems, Inc. is a Fortune 1000 U.S.-based payment processing and technology provider. Founded by Robert O. Carr in 1997, Heartland Payment Systems is headquartered in Princeton, New Jersey.
Heartland Payment Systems provides payment processing for more than 275,000 business locations in the United States and processes more than 11 million transactions a day and more than $80 billion in transactions a year. In 2014, the Nilson Report ranked Heartland the 6th largest payment processor in the country by transaction count, and the 8th largest by processed dollar volume. On April 25, 2016, the company tweeted an announcement that it had successfully completed a merger with Global Payments Systems.. This wrapped up a process which began with the announcement of Global Payments to acquire the company in December 2015, for $3.5 billion; the transaction was completed in 2016.
|Founded||July 15, 1997; 19 years ago (1997-07-15)|
|Industry||Electronic Payment Processing|
|Revenue||$2.1 Billion (2014)|
|Founder||Robert O. Carr|
|Key people||Robert O. Carr|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Data Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Global Payments sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Global Payments with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Global Payments based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.