Global Partners LP is an American energy supply company ranked 146 in the 2014 Fortune 500. The company is organized as a master limited partnership, and its operations focus on the importing of petroleum products and marketing them in North America. It wholesales products like crude oil, diesel oil, gasoline, heating oil and kerosene.
Its CEO is Eric Slifka and it is based in Waltham, Massachusetts. The company was founded in 1933.
In October 2012, Global Partners announced that it was buying a majority stake in two trans-loading facilities in North Dakota for a fee of around $80 million, expanding its presence in the Bakken region.
|Key people||Richard Slifka (Chairman) Eric Slifka (CEO) Mark Romaine (COO)|
|Revenue||$9,019.1 million (2008)|
|Industry||energy supply company|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Global Partners sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Global Partners with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|McDonald's||Consumer Brands / Fast Food||-8|
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|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
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We have estimated the Net Promoter Score of Global Partners based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.