Estimated Net Promoter Score is
Gentherm Incorporated, formerly called Amerigon, created the first thermoelectrically heated and cooled seat system for the automotive industry. Called the "Climate Control Seat" system, it was first adopted by the Ford Motor Company and introduced as an option on the model year 2000 Lincoln Navigator in 1999. Today it is available on more than 50 vehicles sold by Ford, General Motors, Toyota, Range Rover and Jaguar Land Rover.
The company today is a developer and marketer of thermal management technologies for heating and cooling and temperature control devices for a variety of industries.
Gentherm is publicly traded on Nasdaq under the symbol THRM and is headquartered in Northville, MI. Gentherm’s thermoelectric technologies are based on the Peltier Effect, the 1834 discovery that passing an electric current through a sandwich of two dissimilar metals will make them hot on one side and cold on the other.
Since 2005, Gentherm has been partnering with BMW and Ford on a project that is backed by the U.S. Department of Energy focused on the development of an automotive thermoelectric generator that converts waste exhaust heat into electrical power based on the Seebeck Effect. A prototype of the ATEG was named one of the most promising innovations for 2012 by Car and Driver magazine.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Auto Parts:O.E.M. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Gentherm Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Gentherm Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Gentherm Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.