Estimated Net Promoter Score is
Genpact is a global business process management and services and IT corporation with key offices in New York City, United States. It’s listed on the New York Stock Exchange under the symbol G.
In 2016, the company reported net revenues of US$2.57 billion with more than 77,000 employees in 20 countries. Genpact has a few hundred clients, including approximately one-fifth of the Fortune Global 500.
It was founded in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company and in August 2007 publicly traded. Bain Capital became its largest shareholder in October 2012.
In 2015, Business Today ranked Genpact second in its BPO, KPO, and ITES category and 21st in its overall category for “Top 25 Best Companies to Work For” in India. In 2016, CareerBliss ranked Genpact 23rd in its “Top 50 Happiest Companies in America”.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Genpact Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Genpact Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Genpact Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.