General Cable is a company based in Highland Heights, Kentucky, with sales offices and manufacturing facilities in several countries. General Cable manufactures and distributes copper, aluminum, and optical fiber cables, for energy, construction, industrial, specialty and communications sectors. General Cable was incorporated in New Jersey in 1927, merging several older companies founded in the 19th century, including Phillips Wire and Safety Cable Company, Rome Wire Company, and Standard Underground Cable. The CEO of General Cable is Michael McDonnell. General Cable was owned by Penn Central from 1981 to 1992. General Cable is a Fortune 500 company.
| Products | Power, telecommunications, fiber optics, electronics, and datacom cables |
|---|---|
| Key people | Michael T. McDonnell (CEO), John E. Welsh, III (Nonexecutive Chairman) |
| Industry | Cable, manufacturing, engineering |
| Traded as | NYSE: BGC S&P 600 Component |
| Headquarters | Highland Heights, Kentucky |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Electronics, Electrical Equip. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If General Cable sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of General Cable with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of General Cable based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.