GATX Corporation is an equipment finance company based in Chicago, Illinois. Founded in 1898, GATX's primary activities consist of railcar operating leasing in North America and Europe. In addition, GATX leases locomotives in North America, and also has significant investments in industrial equipment and marine assets, including ownership of the American Steamship Company, which operates on the Great Lakes. The CEO/Chairman is Brian A. Kenney.
GATX Corporation is divided into four business segments: Rail North America, Rail International, American Steamship Company, and Portfolio Management. Portfolio Management consists largely of the corporation's non-rail and non-Great Lakes assets.
GATX is one of several major North American rail operating lessors, and measured by fleet size, ranks as number two in this market behind GE Rail Services. Other major North American rail operating lessors include CIT, First Union, Union Tank Car Company, Trinity Industries Leasing, ARL, and Helm Financial.
|Divisions||Rail North America Rail International American Steamship Company Portfolio Management|
|Founded||Chicago, Illinois, U.S. (1898 (1898))|
|Traded as||NYSE: GATX S&P 400 Component|
|Industry||Railway Equipment Leasing|
|Revenue||US$ 1.243 billion (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Transportation Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If GATX Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of GATX Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of GATX Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.