Gas Natural SDG, S.A., trading as Gas Natural Fenosa, is a Spanish natural gas utilities company which operates primarily in Spain but also in such countries as Italy, France, Germany, The Netherlands, Belgium, Mexico, Colombia, Argentina, Puerto Rico, Moldova and Morocco.
Its main interests are the distribution of natural gas in Spain, Italy and Latin America, the generation and commercialisation of electricity in the recently[when?] liberalised Spanish market as well as in Puerto Rico, and the management of gas infrastructure. Gas Natural has approximately 10,000,000 clients and 6,700 employees, of which around 50% work in Spain. The firm is headquartered in Barcelona.
The group's largest shareholders include the Spanish bank La Caixa and oil major Repsol.
Gas Natural acquired utility company Unión Fenosa for around €16.8 billion in 2009.
| Products | Supply, distribution and commercialisation of natural gas, electricity generation and distribution |
|---|---|
| Key people | Isidre Fainé Casas (Chairman), Rafael Villaseca (CEO) |
| Total assets | €45.34 billion (end 2010) |
| Total equity | €12.97 billion (end 2010) |
| Revenue | €19.63 billion (2010) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Oil / Gas Transmission is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Gas Natural Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Gas Natural Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Gas Natural Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.