Freddie Mac logo Freddie Mac Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-7

The Federal Home Loan Mortgage Corporation, headquartered in the Tyson's Corner CDP in Fairfax County, Virginia.

The FHLMC was created in 1970 to expand the secondary market for mortgages in the US. Along with the Federal National Mortgage Association, Freddie Mac buys mortgages on the secondary market, pools them, and sells them as a mortgage-backed security to investors on the open market. This secondary mortgage market increases the supply of money available for mortgage lending and increases the money available for new home purchases. The name, "Freddie Mac", is a variant of the initialism of the company's full name that had been adopted officially for ease of identification.

On September 7, 2008, Federal Housing Finance Agency. The action has been described as "one of the most sweeping government interventions in private financial markets in decades".

Moody's gave Freddie Mac's preferred stock an investment grade rating of A1 until August 22, 2008, when Warren Buffett said publicly that both Freddie Mac and Fannie Mae had tried to attract him and others. Moody's changed the credit rating on that day to Baa3, the lowest investment-grade credit rating. Freddie's senior debt credit rating remains Aaa/AAA from each of the major rating agencies Moody's, S&P, and Fitch.

Quick facts about Freddie Mac

Headquarters Tysons Corner, Virginia, U.S. (McLean mailing address)
Services Credit services Diversified Investments
Total assets US$1,945.539 billion (2014)
Founded 1970; 47 years ago (1970)
Revenue US$14.263 billion (2014)

Net Promoter Score for Top Brands compared with Freddie Mac

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Diversified Financials is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Freddie Mac sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Freddie Mac with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Freddie Mac

We have estimated the Net Promoter Score of Freddie Mac based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.