The Fox Broadcasting Company is an American commercial broadcast television network that is owned by the Fox Entertainment Group subsidiary of 21st Century Fox. The network is headquartered at the 20th Century Fox studio lot on Pico Boulevard in the Century City section of Los Angeles, with additional major offices and production facilities at the Fox Television Center in nearby West Los Angeles and the Fox Broadcasting Center in the Yorkville neighborhood of Manhattan, New York City. It is the third largest major television network in the world based on total revenues, assets, and international coverage.
Launched on October 9, 1986 as a competitor to the Big Three television networks, Fox went on to become the most successful attempt at a fourth television network. It was the highest-rated broadcast network in the 18–49 demographic from 2004 to 2012, and earned the position as the most-watched American television network in total viewership during the 2007–08 season.
Fox and its affiliated companies operate many entertainment channels in international markets, although these do not necessarily air the same programming as the U.S. network. Most viewers in Canada have access to at least one U.S.-based Fox affiliate, either over-the-air or through a pay television provider, although Fox's National Football League telecasts and most of its prime time programming are subject to simultaneous substitution regulations for cable and satellite providers imposed by the Canadian Radio-television and Telecommunications Commission to protect rights held by domestically based networks.
|Picture format||480i (SDTV) (formatted to downconverted widescreen in many markets) (October 9, 1986–June 12, 2009) 720p (HDTV) (September 12, 2004–present)|
|Launch date||October 9, 1986 (1986-10-09) (on-air operations) April 5, 1987 (1987-04-05) (primetime launch)|
|Key people||Dana Walden Gary Newman (co-chairpersons/co-CEOs, Entertainment)|
|Founded||October 9, 1986; 30 years ago (1986-10-09) by Rupert Murdoch|
|Affiliates||Lists: By state By market|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Cable/TV service is -5.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Fox TV sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Fox TV with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
|Time Warner Cable||-5|
|Motel 6||Travel and Hospitality / Hotels||-15|
|Fox TV||Telecommunications / Cable/TV service||-15|
|Co-Op||Consumer Brands / Grocery||-14|
|Freesat||Telecommunications / Cable/TV service||-14|
|HSBC||Financial Services / Banking||-14|
|Channel 4||Telecommunications / Cable/TV service||-14|
|RBS Business Banking||Financial Services / Banking||-17|
|Online.nl||Telecommunications / Other||-17|
|UPC||Telecommunications / Other||-13|
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