Forterra Systems, Inc. was a 3D graphics software company headquartered in San Mateo, California that produced private and secure Massively multiplayer online game virtual worlds for corporate, government, defense, medical and educational clients. Forterra Systems also shared a close history with the MMOG There. On February 1, 2010, Science Applications International Corporation announced its acquisition of the company's simulation & collaboration product line, including all names, trademarks and licenses.
Founded in 1998 as There, Inc., Forterra Systems built private and secure distributed virtual worlds using their OLIVE technology platform and industry-standard PC server and client hardware. OLIVE virtual environments typically are deployed within a client's existing IT and network security systems. Optionally, OLIVE could be hosted externally by Forterra, depending upon the customer's preferences.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Building Materials is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Forterra, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Forterra, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Forterra, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.