Fluor Corporation logo Fluor Corporation Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-3

Fluor Corporation is a multinational engineering and construction firm headquartered in Irving, Texas. It is a holding company that provides services through its subsidiaries in the following areas: oil and gas, industrial and infrastructure, government and power. It is the largest engineering & construction company in the Fortune 500 rankings and lists 155th overall in the same rankings.

Fluor was founded in 1912 by John Simon Fluor as Fluor Construction Company. It grew quickly, predominantly by building oil refineries, pipelines and other facilities for the oil and gas industry, at first in California, and then in the Middle East and globally. In the late 1960s, it began diversifying into oil drilling, coal mining and other raw materials like lead. A global recession in the oil and gas industry and losses from its mining operation led to restructuring and layoffs in the 1980s. Fluor sold its oil operations and diversified its construction work into a broader range of services and industries.

Quick facts about Fluor Corporation

Key people David T. Seaton, Chairman and Chief Executive Officer
Industry Engineering and construction
Founded Santa Ana, California (1912)
Headquarters Irving, Texas, United States
Traded as NYSE: FLR S&P 500 Component

Net Promoter Score for Top Brands compared with Fluor Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Military / Government / Technical is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Fluor Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Fluor Corporation with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to Fluor Corporation

We have estimated the Net Promoter Score of Fluor Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.