The Flowserve Corporation is an American multinational corporation and one of the largest suppliers of industrial and environmental machinery such as pumps, valves, end face mechanical seals, automation, and services to the power, oil, gas, chemical and other industries. Headquartered in Irving, Texas, which is a suburb of Dallas, Texas, Flowserve has over 19,000 employees in more than 60 countries. Flowserve sells products and offers aftermarket services to engineering and construction firms, original equipment manufacturers, distributors and end users. The Flowserve brand name originated in 1997 with a merger of BW/IP and Durco International.
On August 21, 2007, Flowserve Corporation was recognized by CIO magazine as one of the 2007 CIO 100 Award Honorees.
|Key people||Rowe, R. Scott, President and CEO (from April 1, 2017) Thomas L. Pajonas, COO Carey A. O'Connor, Senior Vice President, Secretary and General Counsel|
|Products||Actuators Ball valves Butterfly valves Control valves Plug valves end face mechanical seals Pumps|
|Total equity||US$ 1,877.121 million (2013) US$ 1,894.475 million (2012)|
|Operating income||US$ 760.283 million (2013) US$ 675.778 million (2012)|
|Services||Power industry Oil industry Gas industry Chemical industry|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Industrial Machinery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Flowserve sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Flowserve with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Flowserve based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.