First Internet Bancorp logo First Internet Bancorp Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


First Internet Bancorp is a bank holding company that operates First Internet Bank of Indiana, sometimes called First Internet Bank or First IB, one of the first state-chartered, Federal Deposit Insurance Corporation-insured institutions to operate without physical branches.

The bank was founded in 1997 by entrepreneur David B. Becker, incorporated on October 28, 1998, and opened to the public on February 22, 1999. It is engaged primarily in online retail banking and investment in securities. Services include interest-bearing checking accounts, regular and money market savings accounts, certificates of deposit, individual retirement accounts, credit cards, and check cards. The bank also offers personal lines of credit, installment loans, real-time transfers between accounts, and the ability to display checking, savings and loan information on a single screen.

First IB is a privately capitalized institution with over 300 private and corporate investors. On March 21, 2006, the bank consummated a Plan of Exchange by which the bank became a wholly owned subsidiary of First Internet Bancorp, a single-bank holding company.

Quick facts about First Internet Bancorp

Products retail banking, investments in securities
Headquarters Indianapolis, Indiana, United States
Key people David B. Becker, CEO
Revenue $20.966M FY2005

Net Promoter Score for Top Brands compared with First Internet Bancorp

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If First Internet Bancorp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of First Internet Bancorp with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to First Internet Bancorp

We have estimated the Net Promoter Score of First Internet Bancorp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.