First Commonwealth Financial Corporation logo First Commonwealth Financial Corporation Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


First Commonwealth Financial Corporation is a financial services company based in Indiana, Pennsylvania, primarily serving the Western and the Central Pennsylvania regions.

First Commonwealth has long served the Central Pennsylvania region, but began aggressively expanding into the Western part of the state in the early 2000s, particularly Pittsburgh. It is currently the fifth-largest bank in the Pittsburgh metropolitan area behind PNC Financial Services, Citizens Financial Group, First Niagara Bank, and privately held Dollar Bank.

First Commonwealth is one of the few stronger banks that did not accept TARP funds in 2008.

Quick facts about First Commonwealth Financial Corporation

Founded (1857) as First Commonwealth Bank (1982) as First Commonwealth Financial Corporation
Area served Western Pennsylvania, Central Pennsylvania
Parent First Commonwealth Financial Corporation
Headquarters Indiana, Pennsylvania, United States
Traded as NYSE: FCF S&P 600 Component

Net Promoter Score for Top Brands compared with First Commonwealth Financial Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If First Commonwealth Financial Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of First Commonwealth Financial Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

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Other companies with Net Promoter Score similar to First Commonwealth Financial Corporation

We have estimated the Net Promoter Score of First Commonwealth Financial Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.