Finjan Holdings which owns the patented technology used in many enterprise web security solutions, including real-time and behavior-based malware prevention. The original hardware and software divisions of Finjan were acquired by M86 Security in 2009. Finjan continues to hold patents for various Web security technologies and licenses these patents to Trustwave among others. Finjan's commitment to innovation in the security space continues through its investments which have culminated in the recent launch of Finjan's consulting services business, CybeRisk development of mobile applications for the consumer through its subsidiary Finjan Mobile and incubation of up-and-coming technology startups pioneering a new generation of security technologies through the company's investment in Jerusalem Venture Partners Fund VII's Cyber Labs, having invested alongside companies like Cisco and other technology companies. The company is headquartered in Palo Alto, California.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Multi-Sector Companies is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Finjan Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Finjan Holdings, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Finjan Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.