Fifth Street Asset Management Inc. is an SEC-registered American credit-focused asset manager. The firm lends to small and medium-sized businesses. Revenues of these businesses is generally between $25 million and $500 million.
Fifth Street has principal offices in Greenwich, Silicon Valley, Dallas, and Chicago.
The firm has over $6 billion of assets under management across two public Business Development Companies, Fifth Street Finance Corp., Fifth Street Senior Floating Rate Corp. as well as multiple private investment vehicles. The stock of Fifth Street Finance Corp. is publicly traded on the NASDAQ under the ticker FSC. Fifth Street has over 100 professionals on their team. Senior management and board members own ~1.5% of Fifth Street Finance Corp.’s stock and ~6.0% of Fifth Street Senior Floating Rate Corp.’s stock.
|AUM||US$5.3 billion (Q1, 2015) US$4.4 billion (Q1, 2014)|
|Headquarters||Greenwich, Connecticut, United States|
|Key people||Leonard M. Tannenbaum, Founder & CEO|
|Founder||Leonard M. Tannenbaum|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Fifth Street Asset Management Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Fifth Street Asset Management Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
|ESPN||Consumer Brands / Entertainment||2|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of Fifth Street Asset Management Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.