Fidelity National Financial, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

16

Fidelity National Financial, Inc., a Fortune 500 company, is the United States' largest provider of commercial and residential mortgage and diversified services. FNF generates approximately seven billion in annual revenue from their title and real estate related operations. Fidelity National Financial, Inc. is currently ranked number 316 on Fortune’s list of America’s Largest Companies. The title insurance underwriters that comprise Fidelity National Title Group – Fidelity National Title, Chicago Title, Commonwealth Land Title, Security Title Agency, Ticor Title, and Alamo Title – currently issue residential and commercial title insurance policies for multimillion-dollar properties throughout the U.S.

In addition to its title insurance operations, Black Knight Financial Services LLC, ServiceLink Holdings LLC, and other operations, FNF owns a 55% stake in American Blue Ribbon Holdings, LLC, a restaurant owner and operator of the O'Charley's, Ninety Nine Restaurant, Village Inn, and Bakers Square concepts. FNF also owns 100% of J. Alexander's, an upscale dining concept, which also owns Stoney River Legendary Steaks. In addition, FNF owns Digital Insurance, Inc., owns a 51% stake in Remy International, Inc. and a minority interest in Ceridian Corporation.

Quick facts about Fidelity National Financial, Inc.

Key people

William P. Foley II - Chairman of the Board Raymond R. Quirk - CEO Michael J. Nolan - President Brent B. Bickett - VP Anthony J. Park - Chief Financial Officer

Products

Title insurance, mortgage services & other diversified services

Revenue

$6.494 billion USD (nine months ending September 30, 2013)

Net income

$344 million USD (nine months ending September 30, 2013)

Headquarters

Jacksonville, Florida, U.S.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Fidelity National Financial, Inc.'s estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Specialty Insurers is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Fidelity National Financial, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Fidelity National Financial, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Fidelity National Financial, Inc.

Company Industry Score
FlexiGroup Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
PNC Banks Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
Morgan Stanley Financial Services / Banking 16
Sainsburys Consumer Brands / Grocery 16
3 Mobile Telecommunications / Wireless Carrier 16
Fidelity National Financial, Inc. Finance / Specialty Insurers 16
TSB Bank Financial Services / Banking 17
Sprite Consumer Brands / FMCG 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of Fidelity National Financial, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.