Fidelity National Financial, Inc., a Fortune 500 company, is the United States' largest provider of commercial and residential mortgage and diversified services. FNF generates approximately seven billion in annual revenue from their title and real estate related operations. Fidelity National Financial, Inc. is currently ranked number 316 on Fortune’s list of America’s Largest Companies. The title insurance underwriters that comprise Fidelity National Title Group – Fidelity National Title, Chicago Title, Commonwealth Land Title, Security Title Agency, Ticor Title, and Alamo Title – currently issue residential and commercial title insurance policies for multimillion-dollar properties throughout the U.S.
In addition to its title insurance operations, Black Knight Financial Services LLC, ServiceLink Holdings LLC, and other operations, FNF owns a 55% stake in American Blue Ribbon Holdings, LLC, a restaurant owner and operator of the O'Charley's, Ninety Nine Restaurant, Village Inn, and Bakers Square concepts. FNF also owns 100% of J. Alexander's, an upscale dining concept, which also owns Stoney River Legendary Steaks. In addition, FNF owns Digital Insurance, Inc., owns a 51% stake in Remy International, Inc. and a minority interest in Ceridian Corporation.
|Key people||William P. Foley II - Chairman of the Board Raymond R. Quirk - CEO Michael J. Nolan - President Brent B. Bickett - VP Anthony J. Park - Chief Financial Officer|
|Products||Title insurance, mortgage services & other diversified services|
|Revenue||$6.494 billion USD (nine months ending September 30, 2013)|
|Net income||$344 million USD (nine months ending September 30, 2013)|
|Headquarters||Jacksonville, Florida, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Insurance: Property and Casualty (Stock) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Fidelity National Financial sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Fidelity National Financial with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Fidelity National Financial based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.