Ferro Corporation is an American producer of technology-based performance materials for manufacturers, focusing on four core segments: performance colors and glass; pigments, powders, and oxides; porcelain enamel; and tile coatings systems. Ferro was founded in 1919 by Harry D. Cushman in Cleveland. The company's headquarters are currently located in Mayfield Heights, Ohio.
In 2007, the company was listed as 844 on the Fortune 1000. As of 2011, Ferro operated 40 manufacturing facilities around the world.
|Revenue||$1,075 Million (2015), $1,111 Million (2014), $1,188 Million (2013), $1,344 Million (2012), $2,130 Million (2011)|
|Key people||Peter Thomas(CEO), Jeffrey L. Rutherford (CFO), Mark H. Duesenberg(VP), Ann E. Killian (VP)|
|Divisions||Inorganics, Organics, Electronic Materials|
|Headquarters||Mayfield Heights, Ohio|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Paints / Coatings is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ferro Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ferro Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|O2||Telecommunications / Wireless Carrier||7|
|Virgin Mobile UK||Telecommunications / Wireless Carrier||7|
|Verizon||Telecommunications / Cable/TV service||7|
|J.P. Morgan||Financial Services / Banking||8|
|Allianz||Financial Services / Banking||8|
|Visa||Financial Services / Credit cards||8|
|Sprint||Telecommunications / Wireless Carrier||5|
|NatWest Personal Banking||Financial Services / Banking||5|
|Goldman Sachs||Financial Services / Banking||5|
|Mastercard||Financial Services / Credit cards||5|
We have estimated the Net Promoter Score of Ferro Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.