Ferrellgas Partners, L.P. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-7

Ferrellgas Partners, L.P. is an American supplier of propane. Ferrellgas has corporate operations in the Kansas City suburbs of Liberty, Missouri and Overland Park, Kansas.

Quick facts about Ferrellgas Partners, L.P.

Key people

James E. Ferrell(CEO) Geoffrey L. Berger, (executive vice president, blue rhino & senior vice president, ferrellgas) Daniel Giannini, (president, bridger logistics) Trent D. Hampton, (senior vice president, legal & risk) Alan C. Heitmann, (chief financial officer & executive vice president) Randy V. Schott, (senior vice president, retail operations) Thomas M. Van Buren, (executive vice president, ferrell north america & midstream)

Founded

1939; 78 years ago (1939) (as A.C. Ferrell Butane Gas Company) Atchison, Kansas, U.S.

Industry

Retail Propane Distribution

Headquarters

Overland Park, Kansas, U.S.

Revenue

$2.0 billion USD (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Ferrellgas Partners, L.P.'s estimated NPS of -7 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Other Specialty Stores is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Ferrellgas Partners, L.P. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Ferrellgas Partners, L.P. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Ferrellgas Partners, L.P.

Company Industry Score
Tesco Consumer Brands / Grocery -8
US Airways Travel and Hospitality / Airlines -8
McDonald's Consumer Brands / Fast Food -8
NatWest Business Banking Financial Services / Banking -6
Virgin Media Telecommunications / Cable/TV service -6
Time Warner Cable Telecommunications / Cable/TV service -5
Sky Telecommunications / Cable/TV service -5
Time Warner Telecommunications / Cable/TV service -5
BBC Media / Cable/TV service -5
marks & spencer Consumer Brands / Grocery -10

We have estimated the Net Promoter Score of Ferrellgas Partners, L.P. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.