FedEx Corporation is an American multinational courier delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services.
|Subsidiaries||Office, Express, Ground, Freight, Custom Critical, Supply Chain, Trade Networks, Services|
|Founded||1971; 46 years ago (1971) (as Federal Express Corporation) Little Rock, Arkansas|
|Products||Post delivery, express mail, freight forwarding, third-party logistics|
|Key people||Frederick Smith (Chairman & CEO) David J. Bronczek (President & COO)|
|Traded as||NYSE: FDX DJTA Component S&P 100 Component S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Mail, Package, and Freight Delivery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If FedEx sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of FedEx with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of FedEx based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.