Federated Investors is a large financial services company headquartered in Federated Tower in Pittsburgh, Pennsylvania, United States. Founded in 1955 and incorporated on October 18, 1957, the company manages $364.1 billion of customer assets. The corporation offers 136 different types of mutual funds. Federated serves a diverse range of customers, including banks, broker-dealers, trust departments, investment companies, charitable organizations, and pension plans. Equity and fixed income mutual funds are offered both in the U.S. and in Europe through financial intermediaries. Federated offers a variety of investment options including investment products that focus on: small-mid cap, large cap, core equity, ultra-short bond, short-term bond, and intermediate term bonds, among others.
Federated offers its services through approximately 4700 client firms. The company offers flexible investing strategies to meet the needs of different customers.
|Key people||John F. Donahue, Co-founder and Chairman J. Christopher Donahue, President and CEO|
|Headquarters||Federated Tower Pittsburgh, Pennsylvania United States|
|Traded as||NYSE: FII S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Federated Investors, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Federated Investors, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Federated Investors, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.