Federal Signal Corporation is a global corporation with about 2,800 employees located in Oak Brook, Illinois. Federal Signal is best known for its variety of emergency lighting, sirens, industrial equipment, and public safety solutions under brands including Federal Signal, Elgin, Guzzler, Jetstream, Vactor and Victor.
Federal Signal was founded in Chicago, Illinois, in 1901 as Federal Electric Co. by John Goehst and James and John Gilchrist. Samuel Insull later acquired the company. The company went public in 1969 under the leadership of Robert T. Gilchrist. Currently, the company has 12 manufacturing facilities in six different countries.
|Revenue||$768 million USD (reference: 2015 10K)|
|Headquarters||Oak Brook, Illinois, United States|
|Key people||Jennifer Sherman, President & CEO|
|Traded as||NYSE: FSS S&P 600 Component|
|Products||Emergency vehicle equipment|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Auto Manufacturing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Federal Signal Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Federal Signal Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Federal Signal Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.