Federal-Mogul Corporation is an American developer, manufacturer and supplier of products for automotive, commercial, aerospace, marine, rail and off-road vehicles; and industrial, agricultural and power-generation applications.[unreliable source?]
Federal-Mogul operates two independent business divisions, called Federal-Mogul Powertrain and Federal-Mogul Motorparts. The two divisions each have their own chief executive officer.
|Products||Pistons, Rings, Pins, Liners, Valve Seats and Guides, Ignition, Bearings, Bushings, Heat shields, Sealing, Systems Protection, Transmission, Brake, Chassis, Wiper products|
|Key people||Carl Icahn, Chairman of the Board Rainer Jückstock, CEO, Federal-Mogul Powertrain Daniel A. Ninivaggi, CEO, Federal-Mogul Motorparts|
|Founded||1899; 118 years ago (1899) as the Muzzy-Lyon Company|
|Headquarters||Southfield, Michigan, United States|
|Number of employees||48,600 (December 31, 2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Auto Parts:O.E.M. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Federal-Mogul Holdings Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Federal-Mogul Holdings Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Federal-Mogul Holdings Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.