Family Dollar Stores Inc. is an American variety store chain in the United States. With over 8,000 locations in all states except Alaska, Hawaii, Oregon and Washington, it is the second largest retailer of its type in the United States. Family Dollar is headquartered in Matthews, a suburb of Charlotte, North Carolina, where it employs 1,400 people.
In June 2014, activist investor and major shareholder Carl Icahn demanded that Family Dollar be immediately put up for sale.
On July 28, 2014, Dollar Tree announced that it would purchase Family Dollar for $8.5 billion. The sale delivered a windfall to the company's biggest shareholder Carl Icahn, who acquired his 9.4 percent stake in June 2014. On January 22, 2015, Family Dollar shareholders approved the Dollar Tree bid.
|Key people||Gary Philbin, President & CEO Howard R. Levine, Chairman|
|Products||Clothing, Cleaning supplies, Home decor, and Grocery.|
|Founded||1959 (1959) in Charlotte, North Carolina|
|Parent||Dollar Tree (2015–present)|
|Industry||Retail, Variety, Discount|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for General Merchandisers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Family Dollar Stores sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Family Dollar Stores with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Family Dollar Stores based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.