FairPoint Communications, Inc. is headquartered in Charlotte, North Carolina, and operates communication services in 31 markets in 17 states, mostly in rural areas. FairPoint services include local and long distance phone service, data, Internet, broadband, television, business communications solutions and fiber services. FairPoint, along with Frontier Communications, has been at the forefront of acquiring Verizon markets.
|Key people||Paul H Sunu, Chief Executive Officer; Rose Hauser, Executive Vice President and Chief Information Officer|
|Products||Internet services, Local wireline, Cable Television|
|Headquarters||Charlotte, North Carolina, USA|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Public Utilities / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If FairPoint Communications, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of FairPoint Communications, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|McDonald's||Consumer Brands / Fast Food||-8|
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|US Airways||Travel and Hospitality / Airlines||-8|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Ziggo||Telecommunications / Other||-11|
|Golomt Bank||Financial Services / Banking||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
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We have estimated the Net Promoter Score of FairPoint Communications, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.