FactSet Research Systems Inc. logo FactSet Research Systems Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

16

FactSet Research Systems Inc., trading as FactSet, is a multinational financial data and software company headquartered in Norwalk, CT, United States. The company provides financial information and analytic software for investment professionals. For fiscal year 2015, FactSet's annual sales were $1.006 billion.

FactSet offers access to data and analytics to analysts, portfolio managers, and investment bankers at global financial institutions. The company does not offer products for individual investors. FactSet's business focuses on technology and client service. In addition to combining disparate databases, the company also develops its software. FactSet provides clients with consultants, telephone support, and training.

FactSet has been listed as one of Forbes’ "200 Best Small Companies". Its competitors include Bloomberg L.P., Thomson Reuters, S&P Capital IQ, and RSRCHX.

Quick facts about FactSet Research Systems Inc.

Founded September 1978; 38 years ago (1978-09)
Founder Howard Wille and Charles Snyder
Traded as NYSE: FDS S&P 400 Component
Revenue US$1.006 billion (FY 2015)
Headquarters Norwalk, Connecticut, U.S.

Net Promoter Score for Top Brands compared with FactSet Research Systems Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Programming, Data Processing is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If FactSet Research Systems Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of FactSet Research Systems Inc. with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to FactSet Research Systems Inc.

We have estimated the Net Promoter Score of FactSet Research Systems Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

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