F5 Networks, Inc. is an American-based company that specializes in application delivery networking technology for the delivery of web applications and the security, performance, availability of servers, data storage devices, and other network and cloud resources. F5 is headquartered in Seattle, Washington, and has other development, manufacturing, and sales/marketing offices.
Known originally for its load balancing product, today F5's product and services line has expanded into all things related to the delivery of applications, including local load balancing and acceleration, global load balancing and acceleration, security through web application firewall and application authentication and access products, DDOS defense, and more, both for the local datacenter and cloud.
|Revenue||US$ 1,995.034 million (2016) US$ 1,919.823 million (2015)|
|Total assets||US$ 2,306.323 million (2016) US$ 2,312.290 million (2015)|
|Total equity||US$ 1,185.262 million (2016) US$ 1,316.728 million (2015)|
|Operating income||US$ 547.377 million (2016) US$ 552.899 million (2015)|
|Net income||US$ 365.855 million (2016) US$ 365.014 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If F5 Networks, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of F5 Networks, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of F5 Networks, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.