EZCORP is an American pawn shop operator based in Austin, Texas. It is a publicly traded company listed on the NASDAQ stock exchange and the second largest pawn shop operator in the U.S.
EZCORP owns controlling interests in Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R., which is a provider of consumer loans in Mexico, and in Renueva Commercial, S.A.P.I. de C.V., which is an operator of buy/sell stores in Mexico under the name TUYO. The Company also has an investment in Cash Converters International Limited, which franchises and operates a worldwide network of over 750 stores that provide personal financial services and sell pre-owned merchandise.
| Brands | EZPAWN, Value Pawn, EZMONEY, Empeño Fácil, Cash Converters and Grupo Finmart. |
|---|---|
| Key people | Lachlan Given, Chairman and Mark Kuchenrither, President, CEO, and CFO |
| Area served | United States, Mexico, Europe, Canada |
| Traded as | NASDAQ: EZPW S&P 600 Component |
| Products | Pawn, Retail, Short-term loans |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Specialty Stores is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If EZCORP, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of EZCORP, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of EZCORP, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.