Estimated Net Promoter Score is
Exterran Corporation was set up in 2007 and is now headquartered in Houston, Texas. Exterran engages in oil and natural gas production, processing, transportation and other related applications. Currently there are mainly three segments: Contract Operations segment, Aftermarket Services segment, Fabrication segment. 2013,.4, Exterran Partners LP acquired compression assets from the Exterran.
On Nov. 4, 2015, Exterran Corporation announced the completion of its previously announced spin-off from Exterran Corporation and emerged as an independent, publicly traded company. Exterran Corporation which was formerly the international services and global fabrication businesses of Exterran Corporation is involved in natural gas compression, production and processing products and services. Exterran was formed when Universal Compression in 2007. Universal Compression went public in 2000 and then acquired Weatherford, Global and Gas Compression Services, KCI, LCM and TCS. Hanover acquired APSI and POI to enter the gas processing business, and reorganized into GBU concept before the merger.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Diversified Commercial Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Exterran Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Exterran Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Exterran Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.