Exponent is an American engineering and scientific consulting firm. Exponent has a multidisciplinary team of scientists, physicians, engineers, and business consultants which performs research and analysis in more than 90 technical disciplines. The company operates 20 offices in the United States and five offices overseas.
|Founders||Alan Stephen Tetelman Bernard Ross Marsh Pound John Shyne Sathya V. Hanagud|
|Headquarters||149 Commonwealth Drive, Menlo Park, California, United States|
|Founded||April 1967 in Palo Alto, California, United States|
|Traded as||NASDAQ: EXPO S&P 600 Component|
|Formerly called||Failure Analysis Associates|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Exponent, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Exponent, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|AT&T||Telecommunications / Cable/TV service||15|
|HBO||Consumer Brands / Entertainment||15|
|FlexiGroup||Financial Services / Banking||15|
|PNC Banks||Financial Services / Banking||15|
|Lidl||Consumer Brands / Grocery||14|
|Liberty Mutual||Insurance / Health and Life Insurance||14|
|KFC||Consumer Brands / Fast Food||14|
|Sainsburys||Consumer Brands / Grocery||16|
|3 Mobile||Telecommunications / Wireless Carrier||16|
|Morgan Stanley||Financial Services / Banking||16|
We have estimated the Net Promoter Score of Exponent, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.