Expedia, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

3

Expedia, Inc. is an American travel company that owns and operates several international global online travel brands, primarily travel fare aggregator websites and travel metasearch engines including Expedia.com, Hotels.com, Hotwire.com, trivago, Venere.com, Travelocity, Orbitz, and HomeAway.

The company operates more than 200 travel booking websites in more than 75 countries, and has listings for more than 350,000 hotels and 500 airlines.

According to Rich Barton, the first CEO, the word "Expedia" is derived from a combination of “exploration and speed” and contains the high-point Scrabble letter "X."

The company has received many awards and accolades.

Quick facts about Expedia, Inc.

Products

CarRentals.com CheapTickets Classic Vacations Ebookers Egencia Expedia.com Expedia Affiliate Network Expedia Local Expert Expedia Cruise Ship Centers Expedia Global Partner Solutions HomeAway Hotels.com Hotwire Group Orbitz Travelocity trivago Venere.com wotif.com

Founded

October 22, 1996; 20 years ago (1996-10-22) (as a division of Microsoft)

Key people

Barry Diller (Chairman) Dara Khosrowshahi (CEO) Mark Okerstrom (CFO)

Traded as

NASDAQ: EXPE NASDAQ-100 Component S&P 500 Component

Owner

Liberty Interactive (7.88%) Barry Diller (4.00%)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Expedia, Inc.'s estimated NPS of 3 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Transportation Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Expedia, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Expedia, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Expedia, Inc.

Company Industry Score
U.S. Bank Financial Services / Banking 3
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4
Total Fitness Other 4
Fifth Third Bank Financial Services / Banking 1
Cleeng Technology / Software 1
Accenture Consulting Technology / Other 1

We have estimated the Net Promoter Score of Expedia, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.