Exide Technologies is an American manufacturer of lead-acid batteries, including automotive batteries and industrial batteries. Its four global business groups provide stored electrical energy products and services.
Exide’s global headquarters are located in Milton, Georgia. It has both manufacturing and recycling plants. The former are located throughout the U.S., Pacific Rim, Europe and Australia. Recycling plants are located in Canon Hollow, which is north of Forest City, Missouri, and Muncie, Indiana. Two former recycling plants in Frisco, Texas and Vernon, California have been closed in 2012 and 2013 due to regulatory inspections that found toxic emissions and/or leakages of lead and cadmium. The plants in Reading, Pennsylvania and Baton Rouge, Louisiana have also been closed.
Transportation markets include original-equipment and aftermarket automotive, heavy-duty truck, agricultural, and marine applications, and new technologies for hybrid vehicles. Industrial markets include network power applications such as telecommunications systems, electric utilities, rail transport, photovoltaic, and motive-power applications including forklift trucks, mining, and other commercial vehicles.
|Founded||1888; 129 years ago (1888)|
|Headquarters||Milton, Georgia, USA|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Motor Vehicles and Parts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Exide Technologies sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Exide Technologies with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Exide Technologies based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.