EXFO is a company that designs and manufactures test instruments and service assurance products for fixed and mobile telecom networks. Its products include optical, transport, datacom, 3G, LTE, copper, xDSL, IMS and VoIP test platforms used by network operators and network equipment manufacturers to assess telecom infrastructure and the telecom services carried on it. EXFO is headquartered in Quebec City, Canada, and has over 1200 employees worldwide.
|Products||Network testing: optical, transport, datacom, copper, xDSL, IP triple-play R&D and manufacturing testing: 3G, LTE optical, transport, datacom, IMS, VoIP Service assurance: Monitoring systems for voice, video, data and mobile services|
|Key people||Germain Lamonde, President and CEO|
|Headquarters||Quebec City, Quebec, Canada|
|Revenue||$269.7 million USD (2011)|
|Net income||$22.1 million USD (2011)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Electrical Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If EXFO Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of EXFO Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of EXFO Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.