Estimated Net Promoter Score is
Exelon Corporation is an American Fortune 100 energy company headquartered in Chicago, Illinois. It generates revenues of approximately $34.5 billion and employs approximately 34,000 people. Exelon is the largest electric holding company in the United States by revenue, the largest regulated utility in the United States with approximately 10 million customers, and is also the largest operator of nuclear power plants in the United States. It was created in October 2000 by the merger of PECO Energy Company and Unicom, of Philadelphia and Chicago respectively. Unicom owned Commonwealth Edison. Exelon operates regulated utilities in Illinois, Pennsylvania, Maryland, Delaware, New Jersey, and Washington, DC. In October 2009, Exelon had full or majority ownership of 17 nuclear reactors in 10 nuclear power plants. Exelon has operations and business activities in 47 states, the District of Columbia and Canada and is the largest competitive U.S. power generator with approximately 35,000 megawatts of owned capacity. Exelon merged with Constellation Energy Group in March 2012 and acquired Pepco Holdings in March 2016. Exelon consists of eight main operating subsidiaries with Exelon Generation, a deregulated energy generator, Constellation, a deregulated competitive energy supplier, and six regulated utilities, Commonwealth Edison, and Potomac Electric Power Company.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Utilities: Gas and Electric is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Exelon sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Exelon with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Exelon based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.